Frequently Asked Questions
Your privacy and satisfaction are our top priorities.
Is the packaging discreet?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers with no mention of the store name or contents on the outside to ensure your complete privacy.
What will appear on my credit card statement?
To maintain your confidentiality, your billing statement will show a neutral descriptor such as 'FLR-Retail' or 'Shipping Services' rather than our full store name.
What is your return policy on intimate items?
Due to health and safety regulations, we cannot accept returns on opened or used products. However, if an item arrives defective, please contact our support team within 14 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their items sooner.
Are your products body-safe?
Yes, we prioritize your wellness. We curate our collection to include high-quality materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
Do you offer international shipping?
We currently ship to select countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply upon arrival.